Frequently Asked Questions

Shipping and Delivery

Do you ship internationally?

We are currently shipping to all countries that accept shipments from the US. If we are unable to ship to your country, you will be notified at checkout and your purchase will be blocked.

For Philippines orders: At this time. We are now shipping to the Philippines. We are working on a solution to ship orders without any interruption in shipping as we have been experiencing long delays in customs. You may experience longer shipping delays. We apologize for the inconvenience.

 

How much does shipping cost?

Shipping costs are displayed on the checkout page and are calculated based on weight, shipping method and destination.

Will I have to pay taxes/import duties in my country?

All applicable Duties and Taxes will be conveyed and collected upon checkout prior to your order being processed for shipment. However, any import duties needed to be collected prior to delivery to your country will be established by your local courier.

Can I update my shipping address after I have ordered?

If you have incorrectly formatted or entered your address, please contact customer support immediately with your order number and correct shipping address. If you fail to communicate a shipping address change before your order is shipped you will have to contact the courier to reroute your order. Chooseday is not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch.

If your package fails to be delivered due to an insufficient delivery address the goods will be returned to us. Please contact us at info@chooseday.com if this occurs and we will organize a reshipment to an updated shipping address.

How do I track my order?

Tracking information will be sent to the contact information you provide us. This will be sent via email/sms when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any carrier or regional delays.

What if my order shows delivered but I haven't received it?

If your order is missing but tracking shows that it has been delivered. Please use USPS Missing Mail and Lost Package to start a search inquiry for them to locate your package.

Exchanges and Returns

Can I exchange items once I’ve placed my order?

Due to the nature of this limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be accommodated.

Chooseday does not accept order cancellations once an order has been placed and successfully processes. All sales are final.

In the rare event you received a damaged and/or incorrect product, please contact our customer service team at info@chooseday.com for next steps.

Does Chooseday accept returns?

Due to the nature of this limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be accommodated.

Chooseday does not accept order cancellations once an order has been placed and successfully processes. All sales are final.

In the rare event you received a damaged and/or incorrect product, please contact our customer service team at info@chooseday.com for next steps.

Reporting a damaged product

If your product has arrived damaged, customers are encouraged to submit a ticket with our customer service team at info@chooseday.com. Upon reporting damaged items, please include up to 4 detailed images of the product and the documentation that arrived with the order. Chooseday does not accept returns for packaging that arrives damaged. We will support damaged reports that are in relation to manufacturing defects affecting the product itself.

We will assess the damages and follow up with you to provide a return label for the damaged product. A replacement will be offered if inventory is available. If the inventory is not available, we will issue a full refund once the damaged product has been received.

Damaged Products should be reported within 14 days of order delivery. All reports submitted after 14 days of delivery will not be supported.

Payment

What payment methods are accepted?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept Venmo and Paypal.

At this time, we do not accept any form of cryptocurrency.

Is my payment secure?

Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques.

What currency is used?

All payments are processed in USD, although we may have a currency toggle available for your convenience. The currency displayed within the checkout process will be in USD, unless otherwise specified.

Orders

Can I cancel or change my order?

Due to the nature of this limited time and limited edition sale, all sales are final. No returns, exchanges, or modifications to your order will be accommodated.

Chooseday does not accept order cancellations once an order has been placed and successfully processes. All sales are final.

In the rare event you received a damaged and/or incorrect product, please contact our customer service team at info@chooseday.com for next steps.

What if I put the wrong shipping address?

You are responsible for providing us the correct shipping address including apartment, suite, and zipcode numbers. If you input an insufficient address, you will be charged for USPS Ground Advatange shipping costs for any order reshipments.

For any other questions

Please email info@chooseday.com with your order number and query.